PIP :reasonable adjustments letter ignored by atos

Hi,
I have received an assessment appointment for a home visit within the next 10 days for a 9am appointment.

I have severe ME/CFS and clearly explained on PIP form, within evidence/documentation and on a separate letter (requesting reasonable adjustments under Eq Act 2010) that I am unable to make an appointment in the morning as my disability prevents me from waking up in the morning and being coherent enough to engage in conversation (never mind conversation which makes sense). I am unable to wake with an alarm, I wake naturally about 11-12, then take several hours for the fog to clear enough to be responsive.

ATOS has ignored this letter, and I'm sure the other one giving permission for a carer to call on my behalf (I get very confused on phone).

I'm in a dilemma, wether to call myself to change or to get carer to write a formal complaint, but my concern is letter will not be addresses received before assessment date.

Anyone else experienced this?
Should I put myself under stress to call to get it changed?

Thanks

Thanks for the response.
Unfortunately I had to call up myself, as I needed to change the date asap.
I managed to get later appointment, but at the 'latest time possible' of 12.00 for a home visit.
This is better than the 9am, but still at a time whereby I am not awake/coherent enough to respond to questions asked of me. (This does concern me, but I will have a carer present who will have to explain the situation).

I didn't even ask for a home visit, I asked to attend the PIP centre in my home town, a drive of 5 mins away, at an appropriate afternoon time slot.

I was also told that the first appointment is 'computer generated' but I have to wonder as they've clearly read the form to decide that I need a home visit, but failed to read (on the same page) my time limitations !

Thanks for the advice, I will update will as much info as possible after the assessment to let others know what to expect.

After thinking about this for a while I feel a complaint is needed in regards to ignoring my reasonable adjuste,not request, and forcing me into an appointment time where I will not be coherent enough to reposed accurately to the questions asked.

I have located an ATOS complaints address but I am having trouble locating a complaint address for the DWP.

Does anyone know the DWP snail-mail address to write a formal complaint to?

Hi Gordon,
Thanks for the prompt reply and link.
Are you able to clarify, as I think this is how I understand it....

I am unable to put in a formal request under the equalities act 2010 to DWP for reasonable adjustments and/or make a formal complaint about a 3rd party of theirs failing to adhere to the Equalities Act 2010?

Seems unreal, in a normal world, but in the world of benefits, Sounds about right.

Thanks
Me_too