Applying for PIP

Gone straight into panic mode following receipt of a letter saying my DLA will stop and to apply for PIP. I have to telephone DWP so ask is this correct? Benefits and Work guides helped me with ESA application so why do I feel so much anxiety and panic with PIP. I am so frightened of making the call but know I have to. Can anyone advise me on what I will be asked please.
jojopuss

jojo wrote: Gone straight into panic mode following receipt of a letter saying my DLA will stop and to apply for PIP. I have to telephone DWP so ask is this correct? Benefits and Work guides helped me with ESA application so why do I feel so much anxiety and panic with PIP. I am so frightened of making the call but know I have to. Can anyone advise me on what I will be asked please.
jojopuss

Have a look at the PIP Claim guide, the call is covered in one of the early sections.

Gordon

The call really isn't bad. They are just getting basic information off you such as name, address , doctor's name address , telephone numbers, NI number, bank details etc. I printed off the PIP1 sample form from the Members Only section and filled it in before I called to make sure I had all the information to hand. She didn't ask the questions in the same order as the sample form but at least I had all the detail. Really though this bit is nothing to worry about.

Thank you for your advice and it is appreciated. Has anyone come across the following problem. My letter telling me to telephone says I have to call before 6th Oct. Today I received a text message saying 'please call us now if you want to claim PIP. If you don't contact us, you'll get a reminder letter in 7-10 days about your DLA ending'. I found this quite confusing and threatening due to it saying to call us now. Is it a scare tactic? I spent 25 mins waiting listening to music and a recorded message before finally speaking to someone. They said it was relevant to the date on the letter. When I pointed out it says call us now hence my call. there wasn't really an explanation - am I just thick or totally confused? I wonder if anyone else has experienced this. thanks guys. jojo

Jojo

It is just the DWP trying to be touchy feely so they can pretend that we are all "customers" that they are supplying a service to!!! It's not intended to scare claimants but often does.

The reminder letter is a mandatory requirement 21 days after the PIP2 has been sent.

Gordon

bUt with yhe DWP the custoner is hardly ever Right

Gordon wrote: Jojo

It is just the DWP trying to be touchy feely so they can pretend that we are all "customers" that they are supplying a service to!!! It's not intended to scare claimants but often does.

The reminder letter is a mandatory requirement 21 days after the PIP2 has been sent.

Gordon

But with the DWP the "Customer" is Not always right