Where would I find out what, if any, protocols and/or procedures the DWP and/or ATOS are supposed to follow when dealing with a claim / medical assessment etc in cases where a claimant is at risk in the context of suicidal ideation?
Most of what you want is not directly in the public domain, try a an internet search for "dwp support for vulnerable claimants", this should bring up some relevant content, in particular a RightsNet article the appears to cover PIP telephone communications.
The PIP Assessment guide (in the Members Only area) has a number of references to suicide risk.
You can also make Freedom of Information requests to both the DWP and ATOS.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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