Didn't receive letter about Assessment

Michael wrote: is there any advice about overturning a decision to stop ESA because a person didn't attend their WCA because they didn't receive the letter informing them of the appointment?

You will have to request a Mandatory Reconsideration of the Decision. This needs to be in writing to the DWP office that was dealing with your claim.

In the interim you need to make a Subject Access Request to Maximus for the following;

1. A copy of the missing invitation letter.
2. A copy of your computer record showing the address that they have on file for you.
3. Proof that the letter was posted by ATOS and when.

You can write a letter to Maximus headed "Subject Access Request", you can find the address from the following.

www.chdauk.co.uk/contact-us

You should also contact your local Royal Mail office to see if there have been problems with mail deliveries in your area.

Do you have examples of mail going missing before?

Is your address one that could easily be confused with someone else's?

Can you check with your neighbours whether they have had the letter?

Alternatively, you can make a new claim for ESA immediately, there is no waiting time, but you will not be entitled to payment until you attend an assessment.

I'm afraid you may need to take this to appeal, the DWP do not usually revise these Decisions but the turnover rate at appeal is very high..

Gordon