Esa reassessment

Hi well still a waiting game !!!
Just rang h c p centre up and my esa50 is still with a h c p was told by the call handler that it could be still with hcp because there have the information they need and probs waiting to do a report to dwp
Really
But I said if a f t f is needed that it would be on screen so I am no wiser h c p had form now 1 week
Does this mean that I am being fobed off
Pls advise
Thanmyiu