ARE YOU ALWAYS TOLD OF ESA DECISION?

Hi, I am currently in the ESA Support Group. I had my face to face medical on 24 April 2019. It's been about ten weeks and I haven't heard anything re results. A lady from Money Matters who helped with the form phoned yesterday, 10/7/19. She asked if I'd heard if my claim had been successful? I told her it's been ten weeks and I haven't heard anything (I did receive a brown envelope four weeks after the assessment but that was a tax statement re benefit from 2018 and nothing to do with the assessment). She asked if I'd been contacted re any changes to my benefit and I said no. She asked if the amount I was getting was the same and I said yes. She then told me if there were no changes to my current benefit then that meant I'd been successful as it usually took about six weeks for a decision. I assumed I'd be contacted if successful and she said they don't always contact you if successful the benefit will just continue. I'm reluctant to take Money Matters word for this though as I need something in writing to have peace of mind. I did try phoning ESA twice on 08001690310 (I'm in Scotland if that makes a difference) but was just kept on hold for 25 mins and 45 mins respectively so gave up. Any help appreciated thank you. Norman

Thanks Gordon. I have a phone phobia related to anxiety so it takes days to pluck up the courage to phone but I've read I can get someone to phone for me as long as I'm with them when they phone. I really appreciate your help. Regards...