pip time extension

Hello, I made a call to ask for a time extension to fill in pip2 form and collect evidence, as without it the form would need returning by 24th July.

Speaking with the adviser has confused me. They agreed to an extension and said I now have until end of August to return the form. For years on B&W site and elsewhere I've been led to believe that only 14 days is allowed. When questioned the advisor said something about their systems allowing for a cusion effect for postal times or something.

Have I really been given an extra 6 weeks or have they made a mistake ? They were convinced this is what the system said after doing the sums.

I made a second call and they confirmed the end August date. Although when I explained the date on the original PIP letter received they also agreed that an extension would take it to 7th Aug. Strangely they said the system had been re-started and I still had 40 days to run. And something about a letter being sent. But I've had no new letter. They certainly know how to confuse me.

I think I'll stick to the official date on the paperwork and take the extension to 7th Aug.

Am i the only one this has happened to ?

I telephoned and asked for an extension and was given 2 weeks. I thought it prudent to also send in a letter to them confirming my telephone conversation with them and asking them to confirm in writing their extension which they duly did by letter. In my opinion it's always best to get them to confirm anything change wise in writing that way you have a paper trail of the changes.