Telephone Assessment - no call

On Wednesday April 1 st (yes really) my wife had a telephone assessment booked at 1pm.

All prepared with notes and water. We waited and waited and waited. Then at 1:30 I called the Capita "help desk" telephone line. I was told that the assessor had called at 1:10 and then at 1:20 but hadn't received an answer on the telephone.

I explained that we were both here, the phones both had a full signal. I was told it could be a problem at the assessors end and I should call back on Monday 6th to rearrange.

I called today and was told that my wife's case has been transferred back to the DWP and Capita could no longer help. I now have to ring the DWP to get the application transferred back to Capita!

So far it has been 30 minutes in the queue

Hi sospan

I am sorry that this has happened to you. You sound like you and your wife had mobile phones on. It's very easy to say to the DWP that you can prove that no calls were made to them. I'm afraid some assessors are not always truthful in these matters.

BIS