Requesting copy of pip assessment report

I had my pip assessment last week, i called dwp to request a copy of the report, they said i have to wait until i receive a text message from them to say they have received the report and to phone back once i receive that text message, its been a week now and no text message Is this the normal procedure? why can't they take my request now and send it to me when they receive it?

Hi Sophie1985,

I had the same problem, I called them to request report, they said it could take upto 2 weeks until they received it and should wait for the text. However the lady said that she would put a note on my file to say I had requested it and they should send it once they had received it. I received the text and waited for over a week for the report. I called them to see if it had been sent and it hadn't . I then got it approx 3 days later. So I would suggest wait for the text and then call them to request it as it appears notes on your file are not always read.

Good luck

I just rang them again, this time the lady said they still hadn't received it however she would leave a note on the system so that they will send it out once they do. Not sure why the first person i spoke to didn't do this, would have saved me 45 mins waiting on the phone and holding up other people waiting to get through, such a simple thing that would save people a lot of time that all adds up if multiple people are told to call back when a note can simply be left.

Hi,

I just received a text message from DWP to say that they have received the report, this was after i phoned this morning for the second time to request a copy, If the person i spoke to this morning has done their job and left a note on the system they should be sending a copy to me now that they have received it.

How long does it usually take them to send a copy once they receive it?