I've received a message from the DWP to contact them by phone. It's 0800 169 0310.
My guess is it's probably because I recently requested PIP forms to be sent to my parents' address where I am shielding rather than my home address which is on my ESA claim. I explained this when I phoned to ask for PIP forms. Maybe the two addresses make3 them suspect fraud.
I can't get through by phone despite holding on for an hour or more each time. How can I ensure the DWP doesn't take action and mess up my ESA payments because they haven't heard from me.
When I phone, the prompts ask for NI number, address and my phone number. Is it hoping for too much to believe the DWP will log this personal info and realise I have been trying to get through before they take any action?
Write to the DWP office dealing with your ESA claim, explaining where you are staying and why but I would still try to ring them because it is possible that for your ESA to be suspended if there is a conflict over the address they have for you.
Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.
