Hope this has t already been asked but I have had my telephone assessment cancelled because I asked for it to be recorded. ATOS haven’t got the equipment apparently and they can’t give me a date for the assessment so I have to wait indefinitely at the moment. How important is the recording? Would I be better to go ahead without it in order to get it done as I’ve been waiting for 3 months already. It’s a change of circumstances from DLA to PIP (worsening condition).
Only you can make a decision on how much you want them to record it.
You could have the assessment and you could record it yourself - though you must not tell them you are doing this. Many people choose to do this. You will at least have a record of what you have said and what they say. If you tell them you are recording or going to record - the assessment would be ended.
I would also be asking why they can't record it when the government minister informed the House of Commons recently that they had the ability to record all assessments.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
