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ESA PAYMENT DUE 09/02 was not credited

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4 years 2 months ago #255853 by VIA
Dear fellow forum members,

I have been getting esa for years.
Yesterday tuesday 09/02 I was due my ESA but I have checked my bank account and it was not credited. Has this happened to anybody else by any chance?
Does anyone have ESA contact number please?
Many thanks and best wishes

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4 years 2 months ago #255856 by Catherine
Replied by Catherine on topic ESA PAYMENT DUE 09/02 was not credited
Hello Olympia,

How frustrating for you.

I have not heard of any similar issues, but now your post is visible we hear of it.

I don't know any specific phone number for this problem, so would use the all-purpose ESA number of 0800 328 5644. If anyone has a better number, please do let us know!

I hope your money hits your bank account today.
Catherine

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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4 years 2 months ago #255862 by Melanie24
Replied by Melanie24 on topic ESA PAYMENT DUE 09/02 was not credited
If you have been receiving esa for more than 25 years then the system reboots and they have to build up your file again, they dont call you to let you know, you have to call them, if you call them the money will be in your bank by end of business today and future payments will continue
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4 years 2 months ago #255869 by Cardiff2011
Replied by Cardiff2011 on topic ESA PAYMENT DUE 09/02 was not credited
I have recently had to chase a late payment for ESA. Phone no. I used was 0800 1690310 but it might depend on where your claim is handled from - in my case St Austell ESA centre. It took me up to 50 minutes to get to speak with someone. It seems that ESA were checking on past under or over payments (not yet resolved). Payment was received 6 days late after chasing 3 times
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4 years 2 months ago #255909 by VIA
Replied by VIA on topic ESA PAYMENT DUE 09/02 was not credited
Thank you for all your kind helpful replies.
I know why they stopped my ESA yesterday, I rang them today, when they asked why I was calling I said because my esa money did not go into my bank yesterday.
While going through the security procedure, as soon as it came to the address, the phone operator said I suspect they stopped it it you did not notify us of your new address (recent change of address)She checked and that is why.
So we did a change of address form over the phone and I got the payment put in today but it says UC next to it. I’ll have to call tomorrow as I am not on Universal credit, just on esa and pip, and suspect UC means universal credit.
I am not well , my pain and mobility exacerbated by my recent move and i wass scared to tell them of my new address in case it trigged a review, i was told here it would not trigger one but I was delaying telling them because of not being well and being a bit scared it would trigger a review. Now i have learned my lesson as they stopped my esa because of it, but they put it back today.
Have a nice evening
Have a good evening

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4 years 2 months ago #255969 by Ghirl#1
Replied by Ghirl#1 on topic ESA PAYMENT DUE 09/02 was not credited
Hi Olympia - I received a couple of backdated ESA payments that had JSA in the bank reference. Someone advised me DWP just put any code in when they're making a manual (special) payment. I waited and all the payments since have been clearly marked as ESA. They will have to had bypassed the usual system to make a (special) payment to you this time, given they'd stopped the automatic payment.

If I were you, I'd save myself the stress of calling them and wait to see what the code is on the next payment. If it's still UC on that one, I'd call them then.
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