PIP phone 'helpline'

I recently phoned PIP about copy of Assessor's report PA4 previously requested following telephone assessment for PIP review. Unusually in my experience I spoke to someone who was very sympathetic and helpful. Confirmed request for PA4 was on system and I should receive within 1 week - now received. They suggested that the PA4 from initial claim in 2018 would be useful for a Mandatory Consideration and is sending copy of this as well. I had posted letter requesting MR that morning but operator offered to log it based on phone call - txt received within 10 minutes confirmed! Operator briefly checked original claim and suggested that review decision should be challenged....
Phone no. I used was 0800 121 4433 - nearly 1 hour before i got through to operator but well worth the wait

Hi Cardiff2011

Good to hear that you found someone who was sympathetic and helpful. That is not always the case as you know. Good luck going forward.

Do read our guide for putting in a Mandatory Reconsideration when you have read and digested your PA4

It's called the Guide to PIP Appeals (and includes Mandatory Reconsiderations) - you'll find it about half way down the page.

www.benefitsandwork.co.uk/help-for-claimants

BIS