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Pip phone questions

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4 years 3 weeks ago #257876 by hugorune
Pip phone questions was created by hugorune
My son had a phone interview for pip yesterday, he had it on speaker phone, by the time it had finished one hour and 22 minutes later, he was a wreck. I realised part way into the call that she was asking the same questions about dates and stuff in different ways, my son got confused after a while, they where going back 10 plus years. He came off the call and promptly went into a down ward spiral convinced she had made him out to lie.
Nearly 24 hours on he still hasn’t slept. The thing is he was granted the benefit till I think November this year. Not looking for answers or anything I suppose I just wanted to get it off my chest

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4 years 3 weeks ago #257885 by BIS
Replied by BIS on topic Pip phone questions
Hi Kim

I'm sorry that your son had such a grim experience. Honestly, how many of us remember dates from 10 years ago! I hope he manages to get some rest soon. On Friday, you might want to phone for the assessment report (PA4) and see what the assessor thought.

BIS

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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4 years 3 weeks ago #257917 by Gary
Replied by Gary on topic Pip phone questions
Hi Kim

Friday is Good Friday which is a bank holiday, contact DWP first thing on Tuesday morning, best time to phone is 8:00 am in the morning.

Once you get the assessors report, go through it with a highlighter highlighting anything that is incorrect or was not said at the assessment, you can then use this evidence if you decide to apply for a mandatory reconsideration (MR) or if you are quick write to the decision maker pointing out any inaccuracies in the report especially if you have sent in supporting documents which goes against what the assessor is saying in the report.

Gary

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: VikingMermaid

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4 years 3 weeks ago #257921 by VikingMermaid
Replied by VikingMermaid on topic Pip phone questions
Hi Kim
I'm so sorry to hear about what your son had to endure. I can fully understand why, 24 hours later, he hasn't slept: I'm sure everything said (or not said) is still buzzing around his head. It's nothing less than trauma.

I do hope that getting the assessor's report will at least give you and your son a greater sense of control, as you'll be able to take positive action against anything wrongly recorded. Wishing you the very best of luck :)

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