Hi KL
Welcome to the forum, you might want to have a look at the following FAQ which explains where everything is
Welcome to Benefits and Work In case you are not aware, your real name appears to be showing in the forum, if you want to change this then follow the instructions in the following FAQ
My full name is showing, how can I stop it? I would have expected that you should have heard by now, when you say that you contacted DWP and not getting anywhere, what is the DWP saying to you?
If you are getting the run around then try contacting your MP to see if they can help.
Gary