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How long to receive a digital recording?
- Peter
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3 years 7 months ago #264269 by Peter
How long to receive a digital recording? was created by Peter
Hi everyone,
Thank you for this website, I signed up, read the wonderful guide and it really helped my recent assessment.
As per the letter I received in Northern Ireland it said that you request for the call to be recorded, which I did. It is now nearly 2 weeks and I haven't received a recording. Do you know how long it takes to receive a recording and if I should contact them to follow this up, or will this make things worse and make them annoyed about my application? What do you think I should do?
Thank you for any help,
Thank you for this website, I signed up, read the wonderful guide and it really helped my recent assessment.
As per the letter I received in Northern Ireland it said that you request for the call to be recorded, which I did. It is now nearly 2 weeks and I haven't received a recording. Do you know how long it takes to receive a recording and if I should contact them to follow this up, or will this make things worse and make them annoyed about my application? What do you think I should do?
Thank you for any help,
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- Gary
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3 years 7 months ago - 3 years 7 months ago #264296 by Gary
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gary on topic How long to receive a digital recording?
Hi Oak
Welcome to the forum, you might want to have a look at the following FAQ which explains where everything is
Welcome to Benefits and Work
That is an interesting question and not one I have seen before on the forum. I personally have no idea as to how long it takes, I would have thought it was instant as it is recorded as the assessment takes place.
I have heard of members on the forum getting both, copy of the assessors report and a copy of the recording but I am not aware of the time frame.
I will open it up to members to give you their experience.
Gary
Welcome to the forum, you might want to have a look at the following FAQ which explains where everything is
Welcome to Benefits and Work
That is an interesting question and not one I have seen before on the forum. I personally have no idea as to how long it takes, I would have thought it was instant as it is recorded as the assessment takes place.
I have heard of members on the forum getting both, copy of the assessors report and a copy of the recording but I am not aware of the time frame.
I will open it up to members to give you their experience.
Gary
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Last edit: 3 years 7 months ago by BIS.
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- Peter
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3 years 7 months ago #264323 by Peter
Replied by Peter on topic How long to receive a digital recording?
Thank you Gary,
Would it be possible to remove the name of my post, as I wish to remain anonymous and thought that I was posting based on my pseudym, not my first name?
I phoned Capita today and apparently you're supposed to receive a text or email link to the recording of the assessment soon after the appointment that never arrived. They looked into my claim and said that the phone recording NEVER HAPPENED! I have my own recording that shows that I asked the assessor and they agreed to do so. I am very angry at this as I would not have consented to the appointment if they had told the truth that it was not being recorded. I am considering speaking to a solicitor about this as I deem it to be a massive breach of informed consent.
Would it be possible to remove the name of my post, as I wish to remain anonymous and thought that I was posting based on my pseudym, not my first name?
I phoned Capita today and apparently you're supposed to receive a text or email link to the recording of the assessment soon after the appointment that never arrived. They looked into my claim and said that the phone recording NEVER HAPPENED! I have my own recording that shows that I asked the assessor and they agreed to do so. I am very angry at this as I would not have consented to the appointment if they had told the truth that it was not being recorded. I am considering speaking to a solicitor about this as I deem it to be a massive breach of informed consent.
The following user(s) said Thank You: denby
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- BIS
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3 years 7 months ago #264368 by BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by BIS on topic How long to receive a digital recording?
Hi Oak
Your real name isn't showing. Once you change it, it changes all the posts. I also edited Gary's first answer to you so that it doesn't show your real name.
Sad to hear that they did not record your assessment as they should have done.
BIS
Your real name isn't showing. Once you change it, it changes all the posts. I also edited Gary's first answer to you so that it doesn't show your real name.
Sad to hear that they did not record your assessment as they should have done.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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