Hi Alison
Welcome to the forum.
You might want to have a look at the following FAQ which explains where everything is;
www.benefitsandwork.co.uk/guides-for-claimants/faq/forum Thank you for your question, it is not something I have come across before on the forum.
Your question is outside the remit of the forum, I would advise your niece to contact her student advice service at her university or their local Welfare Rights Organisation or Law Centre;
advicelocal.uk or
lawcentres.org Gary