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ESA - Telephone Assessment Didn't Happen

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1 year 3 weeks ago #284144 by headabovethewater
ESA - Telephone Assessment Didn't Happen was created by headabovethewater
Hello all, well I waited for the 3 hour slot for the esa assessment with my mum. It didn't come. Waited 10 mins after and used mum's phone to call up the number.
The chap asked for my details, ni number etc...
Then said - good news your assessment call was cancelled Friday, it was done by paper assessment and is back with dwp you will hear soon!

No one called or text to tell me! I was being text all through last week to remind me of this assessment!

Is it good news? He wouldn't tell us anything else? Is there anything I can do now to find out? Any advice greatly received, couldn't do without this site! Thank you.

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1 year 3 weeks ago #284170 by Chris
Replied by Chris on topic ESA - Telephone Assessment Didn't Happen
Hi headabovethewater,

In my experience of what I've read on here - assessments done based on the DWP judging on your paper assessment tend to be positive for the claimant.

Hopefully you'll be expecting an award letter, but please come back and let us know the outcome.

Regards, Chris.

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1 year 3 weeks ago #284179 by headabovethewater
Replied by headabovethewater on topic ESA - Telephone Assessment Didn't Happen
Thanks Chris, hopefully it's not 'good news- we think you can work 🙃'
Anyone on here had a recent experience of this? Also on how long it will take to hear?
Wondering if it will aid my pip review, if positive for me, as still haven't heard from them 🤔
Thanks again. Will update if I hear anything.
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1 year 3 weeks ago #284307 by headabovethewater
Replied by headabovethewater on topic ESA - Telephone Assessment Didn't Happen
So plot twist today - the letter to cancel Mondays appointment arrived - it says we no longer need you to have this assessment (hoping they read my 25 consultant letters, I have double incontinence l, heart failure etc)
It goes on to say if you want to discuss your claim to benefit or why you no longer need this assessment, please call jobcentre plus. You can get the number by ringing 0800 169 0310

Well 1 hour 50 later I'm none the wiser 🤷🏻‍♀️

Anyone else had similar
When number eventually answered they wouldn't tell me anything, put me through to someone who would say - They've put you 'somewhere for a while' I can't tell you but will put you through to someone who can'
Next thing I know it's Atos switchboard and a really frosty woman saying can't tell you anything we've handed it back to dwp!
Then tried local jobcentre number says uc only which I'm not on so have no journal

Any advice or similar experience greatly received?! I'm really worried they've decided a really short award and I'm not going to hear ages!

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1 year 3 weeks ago #284313 by BIS
Hi headabovethewater

I'm sorry they have left you with so little information. There's no point in me trying to speculate what it means. You have two choices - try ringing the number again or wait for a letter. I don't believe you will have to wait long for the letter, but I wouldn't like to guess when it will arrive. Sorry not to be able to offer any help.

BIS

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1 year 2 weeks ago #284585 by headabovethewater
Replied by headabovethewater on topic ESA - Telephone Assessment Didn't Happen
Hi Bis,
Just a little update if anyone has had the same or any advice. Well the plot thickens, family member called to find out more as my payments have stayed the same. Really helpful person this time who checked the system. She started after initial check of claim saying it was in a 'scrutiny' phase? Is that a thing?
Then went back to check a decision maker system all to be concluded with - no outcome at the moment
So the good news I was alluded to last week doesn't seem to exist and I'm no further along 🙃
Also we asked about my weird fitnnote dates it runs out jan but dwp say don't need another April she said oh thats because we'll have decided by then.
Here's hoping! Any advice or experience as to what may be going on greatly received and thank you as usual 🙃 oh to be well 😴

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