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10 months 2 weeks ago #285271 by lauren
dwp text was created by lauren
After ringing to ask about the progress of my application I was told that they had all the info needed (which I think is good?)but that it still needed to be reviewed.

This is more of a query really ,how can they know they have all the info they need if its not been looked at yet?

The more I think about it the more puzzling it seems. Any ideas? Mainly because I'm trying to gage how much longer I will have to wait. Its been a while putting it mildly.

Thanks

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10 months 2 weeks ago #285277 by Gary
Replied by Gary on topic dwp text
Hi lauren

The short answer is they don't know, what you received is just a standard text phrase that most claimants receive, it is interesting that a call handler is also now saying the phrase.

I say most claimants as we do hear on the forum from members who have not received any messages.

Gary
Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: lauren

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