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Do phone assessments require appts?

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11 months 2 days ago #285832 by J
Hello,

My partner just received an ESA phone assessment with no warning. (Sent the form in a few months ago. He already receives it so it’s a check up- I can’t think of the correct terms atm)
He was asleep so was confused and is very anxious/forgetful and didn’t think to ask for a different time so that he could have support.

I just wondered if they’re allowed to spring an assessment like that? I’m concerned it’s going to impact things because he isn’t on the ball enough to recall all the info to volunteer and it’s also causing unnecessary panic.

Thank you for any help :)
The following user(s) said Thank You: KimABT

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11 months 2 days ago #285839 by BIS
Replied by BIS on topic Do phone assessments require appts?
Hi J

Claimants are supposed to be given 7 days' notice of an appointment for an assessment. This applies whether a person is trying to claim for the first time or have a review like your partner.

He could ring and ask for a different date, but he would have to accept the next one he is given.

BIS

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11 months 2 days ago #285842 by J
Replied by J on topic Do phone assessments require appts?
Thank you, Unfortunately he wasn’t “with it” and accepted the assessment and fumbled through the questions.

As he didn’t receive an appt or notice is it worth a complaint / can anything be done?

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11 months 1 day ago #285857 by Gary
Replied by Gary on topic Do phone assessments require appts?
Hi J

I would wait for the outcome before going down any route.

Once a decision has been made, apply for a copy of the assessors report called ESA85 before you make any decisions. Fumbling through the questions may go in their favour.

Gary

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10 months 2 weeks ago #286278 by Jacs
Replied by Jacs on topic Do phone assessments require appts?
I have received a letter today for telephone assessment for my PIP review next Friday 22nd December, awful timing when my review submission was a year ago! I cannot even request a copy of the assessment until after Christmas and the stress already with Christmas, recovering from neck surgery and going into hospital again 4th January, gives me no time to prepare.

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