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1 week 5 days ago #298482 by shadows
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I have just done my migration from ESA to UC claim by phone ,a 3 way conversation with me,citizens advice help to claim and they said someone will call me in 2 to 3 working days.It seemed to go well. I have had a text come through it says "you need to call UC.Call as soon as you can,or there might be problems with your payment". I rang them and they said it was because because it was a new claim and someone will ring in 24 to 48 hours.I am now worried and stressed.Is this normal. ?
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1 week 5 days ago #298487 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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Hi shadows,
I would say this is a good thing as you have got an actual person attending to your claim rather than an AI system. Let us know how you get on with your phone call.
David
I would say this is a good thing as you have got an actual person attending to your claim rather than an AI system. Let us know how you get on with your phone call.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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1 week 1 day ago #298595 by shadows
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Had another text yesterday to say to ring uc as soon as possible or there might be problems with my payment but a minute before that i had a text to attend a job centre wednesday morning. They are stressing me out.I was under limited capability for work in the support group on ESA. I will take my mum with me.Any advice in the meantime . ? I did my claim by phone so dont have access to a journal .Hoping a wont be getting texts everyday from them .Many Thanks
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1 week 1 day ago #298597 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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Hi shadows,
Do you want to continue with the telephone only claim or would you prefer to have a UC account that can be used on a smart phone?
David
Do you want to continue with the telephone only claim or would you prefer to have a UC account that can be used on a smart phone?
David
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1 week 1 day ago #298601 by shadows
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I dont have a smartphone.I have a nokia 3310
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