I have been supporting vulnerable adult to make the migration online, ESA SUPPORT GROUP TO UC, following seeking lots of support to understand the process before starting.
however, having created a log in and answering the questions. I understood I could come back to it to double check amend and then do ID, because the ID section did not appear. I did not press submit.
However, it appeared after a while by which time, my vulnerable claimant had completely had a meltdown and refused to cooperate further.
so i tried to return to it, the following day, only to have lost the option to ID online at all? why?
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