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FYI: Automatic irESA to UC migration extension

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4 days 19 hours ago #302875 by thatbrit
My deadline for migrating from irESA Support Group was later this week. The past few days I've had missed calls and voicemails from them. After the latest today I got a text saying they'd arrange to visit me. Anxious that someone would just turn up I called the number back and was told it was just because they couldn't get hold of me and it was to see if I needed help. He also said after they'd tried to call today they'd extended my migration deadline by 4 weeks and that a letter should have gone out this afternoon. I hadn't requested an extension at any point but definitely appreciate the extra breathing room. I'm assuming due to my vulnerabilities I'm on some kind of list but I didn't know so had just gotten a bit freaked out by the sudden calls and texts from them. Thought I'd post here so others know it's not necessarily a bad thing if they try contacting you out of the blue.
The following user(s) said Thank You: john.lewis87@ntlworld.com

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4 days 3 hours ago #302899 by David
Hi thatbrit

The additional contact you are getting is due to being on ESA and so qualifying for Enhanced Support.

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: john.lewis87@ntlworld.com

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