× Members

Esa Support group migration to UC -1st statement

More
3 days 21 hours ago #303134 by laurie
Just received my statment for my first payment for UC which is due on 26th April, no transitional protection showing and no LCWRA showing, myself and my husband moved over through managed migration and were told by the interviewer at start of claim both would apply to our claim but nothing showing at all via statement only housing showing and standard element, does anyone know if this happens on first payment is it a normal thing?

Please Log in or Create an account to join the conversation.

More
3 days 14 hours ago #303145 by David
Hi laurie

They have made a mistake. You can send a complaint on your UC Journal. For the recipient don't choose Work Coach but A Payment. Your message will then go to the UC Case Manager.

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: laurie, Sowandgrow

Please Log in or Create an account to join the conversation.

More
3 days 13 hours ago #303147 by laurie
Thank you will do that now
The following user(s) said Thank You: David

Please Log in or Create an account to join the conversation.

More
2 days 16 hours ago #303183 by laurie
Had reply via jornal, it has now been sent to "specialist team" and there is a delay as a backlog apparently but they have marked as urgent and have said soon as its added to claim they will update statement immediately, he does not know if will receive by 26th payment date due to backlog
The following user(s) said Thank You: David

Please Log in or Create an account to join the conversation.

Moderators: GordonGaryBISCatherineWendyKellygreekqueenpeterKatherineSuper UserChrisDavid
We use cookies

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.