Hi FunkySteph
You are being palmed off with nonsense. It is a Work Coach in the Jobcentre who supervises the New Style ESA Claimant Commitment and can do a phone interview instead. It has nothing to do with the ESA staff in the ESA Centre. So send a Journal message to the Work Coach repeating the above.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems