UC

Myself and my wife recently gave out bank statements to UC on request
We then got this message.
Attend your appointment with a Claim Review agent by phone

This appointment is to review your Universal Credit claim, discuss the information you have already provided and for you to provide further evidence.
Make sure you have access to any documents you have already provided during the interview. This will help us to make sure you're getting the right payment.
If you cannot attend an appointment
If you cannot attend this appointment, use your journal to tell us as soon as possible.
Can anyone tell us what to expect and should we be concerned

Hi M&E

I am sure other members will share their experiences.
Below is a summary of the Targeted Case Review from Rightsnet...


“The targeted case review (TCR) regime was first introduced in 2022, and has ramped up significantly since then. The initiative involves a wide-scale assessment of live Universal Credit claims with the aim of identifying those most likely to pose a risk of overpayment or other “incorrectness”.

After a major hiring drive, there are now 6,000 officials working on TCR – with the number of reviews undertaken increasing nearly fivefold in 2024/25 to a total of just under a million. A total of 20% of these reviews identified incorrectness.

David