Hi sorry to jump on this, but I actually wondered why I wasn't on mixed IR and CB ESA when I transfered over to UC. I had always been in the Support Group on ESA.
I've just looked at a P60 which gives a figure under BENEFIT FOR TOTAL CLAIM, but und PAY, TAXABLE and PAY AND TAXABLE BENEFIT it is zero.
I guess this is what you are asking this lady to look at?