Phone call - PIP paper-based review

Hi everyone,

I have a phone assessment coming up with Maximus for a PIP paper-based review. I've been told they want to have a call with me to discuss the assessment, and I've already confirmed that I need my benefits advisor Dave to support me on a three-way call, which they've agreed to. However, I'm not entirely sure what this preliminary call is about or what they'll want to discuss. I know Maximus and the DWP can sometimes try to catch people out, so I wanted to check with the forum before taking the call and make sure I'm prepared. My questions are: 1. What is this preliminary call typically about? Is it just to arrange logistics, or do they ask questions about my conditions? 2. What should I do to prepare for this call? Should I have my information ready, or is it just a brief conversation? 3. Are there any tricks or tactics Maximus commonly use on these preliminary calls that I should be aware of? 4. Is there anything I should avoid saying or doing on this call? I want to go into this prepared and not accidentally say anything that could harm my claim. Any advice would be really appreciated.

Thank you,

Liam

Hi mixman09

Unfortunately I am not able to offer such personal advice to someone I know very little about.
However one bit of advice I can give is that the DWP are notorious in failing to connect to 3 way calls and this has been documented by a lot of Benefits advisers. So I would make sure that your adviser Dave has prepared the technical side thoroughly for the 3 way call.

Let us know how you get on.
David