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SAR request
- Delphine
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1 month 1 week ago #315202 by Delphine
SAR request was created by Delphine
Made one on 20th June . 40 days takes them to 30th July . Still no response. So how would I chase it, as no automated reply received so therefore no contact information?
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1 month 1 week ago #315217 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic SAR request
Hi Delphine
Do you have access to a Universal Credit Journal?
David
Do you have access to a Universal Credit Journal?
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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1 month 1 week ago #315220 by Delphine
Replied by Delphine on topic SAR request
Yes I do
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1 month 1 week ago #315228 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic SAR request
Hi Delphine
I would send a UC journal message chasing the SAR up to the Case Manager. To do this you need to choose as recipient A Payment. Don't send it to Message for Work Coach as it will go to a chocolate teapot ( not good in this weather !).
Let us know how you get on.
David
I would send a UC journal message chasing the SAR up to the Case Manager. To do this you need to choose as recipient A Payment. Don't send it to Message for Work Coach as it will go to a chocolate teapot ( not good in this weather !).
Let us know how you get on.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: Delphine
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1 week 5 days ago #315527 by Delphine
Replied by Delphine on topic SAR request
Hello David
thank you for your response. I have only known to contact work coach in my journal. Please would you clarify what you mean by this statement as i dont understand.
"To do this you need to choose as recipient A Payment"
Kind regards
thank you for your response. I have only known to contact work coach in my journal. Please would you clarify what you mean by this statement as i dont understand.
"To do this you need to choose as recipient A Payment"
Kind regards
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1 week 5 days ago #315533 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic SAR request
Hi Delphine
Here is a helpful video about the UC Journal from Citizens Advice. You will see at 1 minute 50 seconds the various options for recipients of a Journal message. You need to choose A Payment and then your message will be routed to the UC Case Manager.
Let us know how you get on.
David
Here is a helpful video about the UC Journal from Citizens Advice. You will see at 1 minute 50 seconds the various options for recipients of a Journal message. You need to choose A Payment and then your message will be routed to the UC Case Manager.
Let us know how you get on.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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