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Why is the appointee process so broken ?

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3 days 10 hours ago #314388 by Sum
Thanks David ,

The frustration is from the fact this keeps on happening ! Is this incompetence/laziness/ lack of training? take your pick. Its not me or clmt for sure .... we've jumped through hoops to do things properly. anything less is not worth the stress

ΣμΜ

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3 days 7 hours ago #314395 by David
Replied by David on topic Why is the appointee process so broken ?
Hi Sum

Unfortunately this is a by product of the way the DWP is organised with some telephony advice being outsourced to organisations such as Serco and fine they are not privileged to access DWP IT as they are not Civil Servants.

David

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2 days 20 hours ago #314410 by Sum
i've messaged UCJ stating i will not have access or engage online via journal until issue is resolved.

i'll attend the in person appt with my ID and take it from there.

Might take boxing gloves too 🥊🥊

ΣμΜ

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2 days 10 hours ago #314420 by BIS
Hi Sum

Good luck with the appointment

BIS

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The following user(s) said Thank You: Sum

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2 days 7 hours ago #314431 by Sum
btw - i'm not being delibrately obstinate or difficult by refusing to interact via UCJ until appointee comms are routed correctly.

This is a service failure on there part imo. As a result its causing stress harm and anxiety / confusion to the clmt , which is the very purpose of having an apptee in the first place ...... why do i feel like a 🐈chasing its tail ?

not only is it having a detrimental impact on clmt Mental and physical health, its causing more difficult convo between me and him .... i then have to leave him be for fear anxiety and depression triggers and hope he is in a better place when we talk next . that is if i havent bloody taken a long walk off a short bridge ........ its no joke.

sorry for the rant ... feeling low atm

ΣμΜ
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