trouble with members guide

ginger wrote: when i go into members guide and try to open esa on physical grounds it just takes me to sample guides in public area.when i try pip guides everything works fine.any ideas why

I've checked it and can't find a problem, try accessing it from the following link

www.benefitsandwork.co.uk/help-for-claimants/esa1

Gordon

ginger wrote: i have clicked on link and still just taking me to sample guide and asking if i want to join

This shouldn't be happening as you have to be logged in to an active subscription to post in the forum.

Logout, there is a "logout" button just above these messages.

Close your browser completely.

Open the browser again and navigate to B&W.

Sign in to B&W and tick "remember me"

Follow the "Members Only Guides" link and then the ESA link

Try and open the guide.

Let us know what happens.

Gordon

ginger wrote: followed everything you said but still cannot open esa guide.what baffles me is i can open all the other guides no problem.it still takes me to sample guides when i click on esa

I'm afraid you will have to report it, the Mods have no access to the site security, send an email with details of the problem to

This email address is being protected from spambots. You need JavaScript enabled to view it.

Gordon