Confused about pips and benefits in general

I have been on benefit for a long time including DLA. Then I got told I had to claim pips and my DLA was stopped. I have no idea who to talk to to get general advice. I have no idea what benefit I can apply for or not. Nobody at pips is prepared to talk with me. As example I got my car tax paid for. Now I am not on DLA and this pips claim has dragged on do I still get that help or not? My pension is not enough to live on.
I do have a orivste company pension I was told I could take a lump sum from. But I can't because I have two annuities worth 17.00 per month that prevent the release of the pension. So the government get it as I can only leave it to a Spode and I have no spouse or family.
All I really want is to explain the last few years to a person who will talk to me. I can't understand why I am not on pips as my health has got worse and is not going to get better. The mental stress is not worth all of this nonsense. All I want is a person who can phone me or visit me as I am more or less stuck in just to talk with. Any ideas? Thank you

I meant to comment that these forms and letters mean nothing to me. I just get confused and get nowhere. Is there a person or organisation who can visit at home to go through things? I recall being in a special group. My GP has always written to support my claims so have never had a medical but I have several serious health issues and the bones of these are not taken into account. I can't wear shoes so going out is not an option. No consultant can work out any problem so it seems I am always being difficult. I broke my back. The hospital did not X-ray my spine or neck for 5 days and that was because I physically pulled a doctor to me and told him to feel my spine. God knows the damage caused by being moved around for a week with a broken back. There is no box to tick medical negligence, just help me and I will cope! The NHS have paid for no medical aids I need to use, I have spent a fortune. All I ask is someone sit with me, without rushing me and go through this minefield. I don't want to scam anyone, I just want the help I feel I deserve. Thank you.

I have found your forms and am reading them slowly. I got asked to transfer to pips. I waited a long time then eventually got in touch with them. They said they had made an appointment for me to go see. Them. I never got that letter. When they queried my absence I told the truth! I said I had not got their letter. They replied telling me that was an unacceptable response. I then wrote a letter asking them to take a look at my notes, sent them some hospital transfer notes. I have to admit this story is long and complicated but I have not lied. They sent me a letter. Saying my DLA was being cancelled on either 24 or 27 of August and nothing else was coming to me but my government pension. I have spent two weeks trying to ring them and got through today. I got told they had my letter but nothing else. Basically I was trying to ask who I spoke with about any income or benefits I may be entitled to and they said they can't help and out the phone down. I never even got chance to get their address to send further hospital notes and a copy of my doctors letter. So st the moment I do not know what is happening. I just know I have lost a lot of benefit money which I do need due to my injuries and other health issues. I need help every day. I cannot go out alone. It goes on and on. I was told all DLA was being stopped and I had to go onto pips or I would lose my DLA and I have! Does that help? The cab cannot advise on my pension. I went to a very good firm who deal in this and spent a fortune and nobody has an answer regarding those annuities. I am now pretty much disabled but the questions they ask don't take into consideration long term problems, more what you are like on the day. I am at desperation point truth be told. I just wNt a department I can ring and get through to who can answer my questions. Thanks.

I spoke today with the pip folks. They are vague but say my letter to them has gone back to someone and they will get someone to ring me. I missed one appointment and we did not get notification of that otherwise I would have gone. I asked them who I should speak to regarding my benefits and just got told to wait to be contacted. I have only had a letter telling me that they did not find my response about not getting an appointment suitable. I responded by asking them to reconsider their view. That is as far as I am up to. I will have to do whatever it takes to get my benefit. I do genuinely deserve it. I considered making a claim but not sure which department ESA is with. I don't want to get all caught up and cause problems for myself and it would have helped if the pip folks would have been clear. They know I am not on any benefit now and I got the impression this is why someone would be calling me but was not given any other details. I will wait a week then chase up again and keep in touch with this forum.