Mandatory Reconsideration

I have been told that a MR decision has been made. They wiill not tell me over the phone and said i have to wait for a letter. They told me about the original decision over the phone which was no award given. Is it usual that you have to wait for letter for MR and they wont tell you. I am guessing it is not good news . Can you tell me if this is normal. Grasping at straws now
Regards Mark

Thanks Gordon,
I rang back about an hour later and spoke to different guy who told me the verdict. No change. Still no award at all.
regards Mark

i did not think you could claim PIP again ever. Or, not with the same condition. It is complicated. Hypersensitive Carotid Artery sensitivity, Vasovagal Syncope and low pressure. My pacemaker was fitted 10 years ago but they dont always work mine has not stopped the fainting and blackouts that occur and affect every part of my life. The problem is that it is so complex that anyone except a specialist would not understand it. The sixteen letters from my consultant cardiologist have been totally disregarded. The information in the assessment claim matched the descriptors. I am waiting for the mandatory reconsideration letter so I can see what it says. The only way to overcome the issues would be to make them understand how this condition affects my life. If they do not understand or dont have time to research it there is nothing else to do . I will appeal and hope. Thank you