PIP assessment report

I got told the same thing the first time I phoned. Hung up and tried again and got told same again but person was willing to send it out when I kept asking.

Hi BIS, that's very interesting, writing to the decision maker and challenging the report. I didn't know that. Please, if I have reason to do so next time, [currently awaiting] how does this affect the one-month-to-request MR deadline?
Also I too have experienced first-agent-said-no, called again, second was much more help. Just to encourage others to try again too if needed.
Thanks,
Denby