Phone call out of blue

Hi All,
I have been helping my daughter to claim PIP due to her epilepsy (tonic clonic). I sent off her paperwork and on Friday she received a call out of the blue from DWP asking questions etc. Whilst this was not a problem, I just wondered if it was normal? the lady said it was to try and sort it out without a telephone interview. Hopefully this is a good sign

Has anybody else had this happen? and if yes what was the outcome? any feedback greatly appreciated.
Keep safe

Hi Bis,

Thanks for your reply.

I will post again when I hear something

Hopefully positive for her.