PIP renewal award PROBLEMS

I returned my review form November 2021 I received texts We still have your PIP form and will be progressing as soon as we can only contact if circumstances change. I received the same text at intervals until I received a text to say my review had been passed to a health professional who will contact me to arrange a consultation.

I received a text from Independent Assessment Services on 17 January 2023 saying they will look at the available evidence and contact me if they need a consultation with me

I had a text.from IAS on 23 February 2023 at 11 o clock to confirm a video consultation l on 2 March 2023. On the morning of 2 March IAS rang to change the appointment to a telephone consultation because there was a problem video calling.

On 14 June 2023 still no decision so I rang PIP. After waiting 45 mins on the phone I spoke to someone who told me a letter should have been sent to me but the system was down she said she would get a letter out to me straight away. I was told that I had been awarded the living but not the mobility it has been awarded for 10 years, the person I spoke to told me I could ask for them to look again at the decision and she would put that request through. On 16June I had a text from PIP confirming I had asked for them to look at my award again and I should hear within 8 weeks.

I rang PIP today 28 June 2023 because I had not received the award letter that should have been sent to me. The person I spoke to told me she would get a copy letter sent out to me today. I told her that I had asked for a review of the decision and she said I could not do that until I had received an award letter.and didn't know how it had been requested before I had the letter she said I would not been awarded mobility,which I have received from the first time I received DLA/PIP, because I had reached the age of 65 and mobility was not awarded after I that age..

I received both living and mobility enhanced before this review and thought that mobility was still paid after 65 as long as a person had been awarded PIP before they reached that age.

Sorry this goes on but can anyone confirm the age ruling.