- Posts: 5
- Forum
- Members forums
- ESA, PIP and DLA Queries and Results
- Work capable telephone assessment,what to expect ?
× Members
Work capable telephone assessment,what to expect ?
- fivriver
- Topic Author
- Offline
Less More
11 months 5 days ago #286562 by fivriver
Work capable telephone assessment,what to expect ? was created by fivriver
Hi,I am here to ask as a wca newbie about oncoming telephone based assessment as I have never had one beforehand and wanted to be prepared if I could and not face any questions unexpectedly,many thanks,oh assessment is just after new year ie first week in January and this forum is on holiday then,many thanks in advance.
Please Log in or Create an account to join the conversation.
- Gary
- Offline
Less More
- Posts: 8165
11 months 5 days ago #286575 by Gary
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by Gary on topic Work capable telephone assessment,what to expect ?
Hi fivriver
If you have a look at our WCA guide at the link below you will see that there are a number of pages which include advice on telephone assessments. Yes, a lot of the questions are those that would have been asked if you had a face to face assessment.
help-for-claimants/esa1
- Write yourself a bullet point list of any particular points you want to get over, so you have it by you during the assessment, tick them as you cover them during the assessment.
- have paper and pens to hand to make any notes such as the assessors name, date, time
- Record the assessment surreptitiously. (Never trust that there won't be a problem with their equipment!)
- make sure you are seated in a comfortable chair, you are going to be there a while and at table to make notes
- if you can't hear or understand what is being asked then ask them to repeat the question
- don’t let the assessor rush you and get you flustered.
- don't forget to have a glass of water if needed so you don't get a dry throat and lose your voice!
Don’t forget to contact DWP once you receive your decision letter and ask for a copy of the assessors report called a UC85.
Gary
If you have a look at our WCA guide at the link below you will see that there are a number of pages which include advice on telephone assessments. Yes, a lot of the questions are those that would have been asked if you had a face to face assessment.
help-for-claimants/esa1
- Write yourself a bullet point list of any particular points you want to get over, so you have it by you during the assessment, tick them as you cover them during the assessment.
- have paper and pens to hand to make any notes such as the assessors name, date, time
- Record the assessment surreptitiously. (Never trust that there won't be a problem with their equipment!)
- make sure you are seated in a comfortable chair, you are going to be there a while and at table to make notes
- if you can't hear or understand what is being asked then ask them to repeat the question
- don’t let the assessor rush you and get you flustered.
- don't forget to have a glass of water if needed so you don't get a dry throat and lose your voice!
Don’t forget to contact DWP once you receive your decision letter and ask for a copy of the assessors report called a UC85.
Gary
Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: fivriver
Please Log in or Create an account to join the conversation.
Moderators: Gordon, Gary, BIS, Catherine, Wendy, Kelly, greekqueen, peter, Katherine, Super User, Chris, David