I think they have to offer a choice based on a persons needs - for example, a deaf claimant could possibly lip read on a video assessment, where as a telephone call, it would be pointless.
Chris.
Nothing on this board constitutes legal advice - always consult a professional about specific problems
We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.
