I bought the guides to help with telephone assessments but can’t find this anywhere? I can only see a face to face guide, and a survey for telephone assessments after they have already taken place. Should I ask for a refund? As there is nothing help me. No guidance.
I don't know which benefit you are looking for information about telephone assessments. I have put links below.
For PIP Guide: In the Guide to PIP claims and Reviews - it has information about telephone assessments from pages 107 - 118. In those pages, it lists the different topics that you may be asked at an assessment benefitsandwork.co.uk/guides-for-claimants/pip
For ESA and UC Guides
ESA and UC Claims for Physical, Mental Health and Learning Difficulties: a guide to the limited capability for work assessment.- it has information about telephone assessments from page 114 - 122 - In those pages it lists the type of questions you may be asked at an assessment. benefitsandwork.co.uk/guides-for-claimants/esa
I hope this helps
BIS
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