UC Migration - Phone call to Verify ID

Hello,

On Monday I have to verify my identification on the phone because the DWP didn't accept my proof of identity from my claim form. Which considering they were pretty much ask for the same information is kind of stupid. Anyway, I couldn't find much information about this in the Benefits and Work guide. Could you please help me with information about what to expect and how to prepare? Because I'm pretty sure they won't have told me everything on the website.

Thank you, much appreciated.

Liam

I had the biographical phone call yesterday, they rung about 5 mins after appointment time, I was asked previous name I was known by, what benefit did I claim first Esa or Pip, and finally what was my postcode, Then the lady explained to me about UC, saying what happens next date of payment etc, then asked if I had any questions which I asked are they aware Im being migrated from Esa support group and she said yes it is on my screen and you will receive transitional protection , that was it nothing else, took about 10 mins in total

Thank you all for your help and support. I did the call earlier this afternoon but "they weren't able to confirm my identity" with the questions that they asked. The interviewer called them generic questions but they were very specific and about the dates that different benefits had started. So I've been told that because they couldn't confirm my identity and I have to go to an appointment at the Jobcentre on Friday. Because I'm in the support group can I appeal this? Can I do anything about this or do I have to go?

Thank you, much appreciated.

Liam