Migration ESA to UC. Online Identity Verification - credit references or records

Hello!

I am hoping to pass the Online Identity Verification when submitting my migration application from ESA to UC. Given that the DWP has recently limited this to just three choices - I intend to use my passport, and my only other option of, what they term: - "credit references or records – for example, information about credit cards or phone contracts".

I'm confused by this wording, and wondering if anyone on the forum can clarify what this is? Will I be able to choose which item I am asked about? Can I tick phone contract instead of credit card, for example? Is there any other credit reference/records they might ask about instead? Also, how detailed are the questions - do they ask about individual payments made on a credit card, for example?

Thanks

Hi Rosieposie

I recently completed the online verification, however i used my passport and driving licence which was fairly straightforward.
( David pinned my UC journey above).

The 1 thing i would advise is to make sure that you input your id details exactly as they are shown on your id documents.
I made the mistake of using upper and lower case whereas my passport was all uppercase / capitals and was initially rejected.

I was pulling my hair out as you only have 4 chances to input correctly.
After a wee break and taking a breather i eventually realised my mistake.

The other thing i would say is be prepared, have all your documents / paperwork beside you and it will be a wee bit easier as it was for me.

I know we are all different but claiming was not as bad or scary in the end.
It definitely was a massive relief and huge weight of shoulders.

Easy for me to say now i have completed process. But go for it..

You have the support and help of this exceptional forum, very helpful knowledgeable moderators and forum
members.

We are all behind you..Good Luck 👍