Telephone call from Benefit Centre

I have received my first letter from Benefit Centre - it states that from the date of the letter they will ring me within 2 weeks - Friday is my deadline. In the letter they say they will telephone me and talk about how this change will affect me and to answer and questions i may have. The letter states that they will ask me some questions to confirm my identity. The letter the states that after the call they will send me a questionnaire to complete with details of my illness or disability. This questionnaire is called Limited Capability for Work.
What i would like to know is how to answer the telephone call? But since i am still waiting for the telephone call deadline Friday 27th May 6.00pm. Will i have to ring them as i don’t really know what to say. Please help ...

Germantrude wrote:

I have received my first letter from Benefit Centre - it states that from the date of the letter they will ring me within 2 weeks - Friday is my deadline. In the letter they say they will telephone me and talk about how this change will affect me and to answer and questions i may have. The letter states that they will ask me some questions to confirm my identity. The letter the states that after the call they will send me a questionnaire to complete with details of my illness or disability. This questionnaire is called Limited Capability for Work.
What i would like to know is how to answer the telephone call? But since i am still waiting for the telephone call deadline Friday 27th May 6.00pm. Will i have to ring them as i don’t really know what to say. Please help ...

Hi,

I take it this is with regards to the migration from IB/IS to ESA.

The phone call just explains the system and answers any questions if you have any.

It might be worth reading the Understanding Employment and Support Allowance guide via the link at the top of the following page:

www.benefitsandwork.co.uk/help-for-claimants/esa

This explains all about ESA and the processes involved.

Pete

Thank you - i am in the process of sorting that out...