Motability vehicle

Hello everyone,

There has been a development in this saga. I have been trying to screw up the courage to call the DWP. However, today my son has received a letter from Motability, stating that he has to return the car to them by13th November in order to receive a £1000 cashback. Motability say that the mobility component was withdrawn on 6 June and that he should have received confirmation from the DWP. As he only receives the mobility allowance in the form of the car, there has been no loss of income to alert him to the withdrawal of the benefit.

We have received nothing from the DWP. I have been expecting the form since the end of February, but we have received nothing at all.

This all seems very odd to me. Firstly, that the DWP apparently withdrew the benefit over three months ago without notice; secondly, that we received no communication from the DWP to this effect; thirdly, that have heard the news only today from Motabiity: fourthly, that he still has another two months before the car has to be returned and finally, that any criterion-based benefit can be withdrawn arbitrarily without any assessment.

Thank you for your quick response, Gordon.

My son has been in receipt of the mobility component of PIP and, previously, higher rate DLA, for 15 years and has always received a new claim form around the end of the award. The end date was definitely February this year but, because of the lockdown and disruption of assessments, I assumed that his form had been delayed. I had, however, expected to receive something before now.

I am puzzled that Motability have received notice from the DWP that his award ended on 6 June and yet they are only now asking that the car be returned and even that not until November 13, when he will receive £1000. By then, he will have had the car for 9 months for which, presumably, Motability have received nothing.

It seems logical that we would have received notification of the end of mobility component and, therefore, the car, at the same time as the DWP informed the garage.

Should we have requested a new claim form, rather than wait for it to arrive, as has been the case for the last 15 years? If this is the case, will this be treated as a completely new claim, rather than renewal or reassessment of an existing claim?

Thank you all for your help.

Thank you for this. I will call the DWP tomorrow to see what's going on.

I didn't know that we should request a new claim form, as we have never had to do so before. I still don't understand why Motability didn't ask for the return of the car as soon as they heard that the mobility element had ceased, as if this is the case, they have had no payment since February and yet they are still offering the cashback when the car is returned.