Unfortunately, it will always appear to be arbitrary, because no one knows when their claim may be looked at. You might want to put in a phone call to check that your claim is going to be looked at or you just have to sit it out and wait to hear from them.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.