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PIP Assessors Report
- emme1689
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8 months 3 weeks ago #298903 by emme1689
PIP Assessors Report was created by emme1689
Hi,
I had my pip review assessment on 24th January. I rang the following Monday to ask for a copy of the assessors report and I was told they hadn’t received it and told to ring back at the end of the week.
I rang again on 31st January and was told they still didn’t have it so I was given the number to ring Capita. They stated that it was still “processing” as I had sent extra evidence in after my telephone assessment.
I’m just a little confused as I asked the assessor about this evidence and she said to send it to the DWP as we had gone over my new diagnosis’s in the assessment.
I was given a timescale of up to 8 weeks for the DWP to make a decision but is it normal for the assessor to take their time sending their report to the DWP?
I had my pip review assessment on 24th January. I rang the following Monday to ask for a copy of the assessors report and I was told they hadn’t received it and told to ring back at the end of the week.
I rang again on 31st January and was told they still didn’t have it so I was given the number to ring Capita. They stated that it was still “processing” as I had sent extra evidence in after my telephone assessment.
I’m just a little confused as I asked the assessor about this evidence and she said to send it to the DWP as we had gone over my new diagnosis’s in the assessment.
I was given a timescale of up to 8 weeks for the DWP to make a decision but is it normal for the assessor to take their time sending their report to the DWP?
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- BIS
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8 months 3 weeks ago #298963 by BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by BIS on topic PIP Assessors Report
Hi emme1689
It used to be the expectation that assessors would return the report to the DWP within 48 hours. However, several members have reported Capita, saying that has never been in place. Untrue - it certainly was in the past, and for years, many people did ring for their reports after 48 hrs, and the DWP then sent them a copy. Some people's forms took longer if Capita or any of the other assessment services kept back a form for their own internal audit purposes. In your case, you seem to be both unlucky and lucky. You are unlucky they are taking so long - you are lucky if they are looking at information sent in after your assessment - because they often don't, I'm afraid you will just have to wait. Oh, and when the DWP said it would take 8 weeks to make a decision - it might be accurate, but be prepared if you don't hear within that timescale that it might take longer.
BIS
It used to be the expectation that assessors would return the report to the DWP within 48 hours. However, several members have reported Capita, saying that has never been in place. Untrue - it certainly was in the past, and for years, many people did ring for their reports after 48 hrs, and the DWP then sent them a copy. Some people's forms took longer if Capita or any of the other assessment services kept back a form for their own internal audit purposes. In your case, you seem to be both unlucky and lucky. You are unlucky they are taking so long - you are lucky if they are looking at information sent in after your assessment - because they often don't, I'm afraid you will just have to wait. Oh, and when the DWP said it would take 8 weeks to make a decision - it might be accurate, but be prepared if you don't hear within that timescale that it might take longer.
BIS
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8 months 3 weeks ago #299037 by emme1689
Replied by emme1689 on topic PIP Assessors Report
Hi,
Thanks for getting back to me. I rang capita again today as the assessor report still hasn’t been sent to DWP. The lady I spoke to said she’s going to raise it to her case manager and hopefully it should be with the DWP by the weekend.
I have read a lot on these forums about people asking for their report after 48 hours, so it’s worried me that it’s been nearly 2 weeks since my assessment.
Thanks for getting back to me. I rang capita again today as the assessor report still hasn’t been sent to DWP. The lady I spoke to said she’s going to raise it to her case manager and hopefully it should be with the DWP by the weekend.
I have read a lot on these forums about people asking for their report after 48 hours, so it’s worried me that it’s been nearly 2 weeks since my assessment.
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8 months 3 weeks ago #299131 by BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by BIS on topic PIP Assessors Report
Hi emme1689
Good for you for chasing it up. It should be 48 hours. Unless they are doing an internal audit there is no excuse for them holding onto it for weeks.
BIS
Good for you for chasing it up. It should be 48 hours. Unless they are doing an internal audit there is no excuse for them holding onto it for weeks.
BIS
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8 months 2 weeks ago #299201 by emme1689
Replied by emme1689 on topic PIP Assessors Report
Hi,
Just spoke to capita. My assessment has gone to audit 🫤 They did say there’s a note on my file saying they are going to try and expedite it - I don’t know how true that is. I guess it’s just a long waiting game now.
Just spoke to capita. My assessment has gone to audit 🫤 They did say there’s a note on my file saying they are going to try and expedite it - I don’t know how true that is. I guess it’s just a long waiting game now.
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8 months 2 weeks ago #299203 by emme1689
Replied by emme1689 on topic PIP Assessors Report
To add - I don’t know if I’m reading too much into things and thinking of the worst possible outcome.
I’ve read a lot that when assessments are audited, you may end up needing another assessment? I don’t know if I can mentally and physically go through that again.
I was awarded DLA when I was 10 after going to tribunal - I can’t remember the rates. When I applied again I was given an indefinite award with high rate personal care and high rate mobility. But when everything switched to PIP, I was given standard care and enhanced mobility. And I’ve been awarded that even since.
I am so worried about this audit.
I’ve read a lot that when assessments are audited, you may end up needing another assessment? I don’t know if I can mentally and physically go through that again.
I was awarded DLA when I was 10 after going to tribunal - I can’t remember the rates. When I applied again I was given an indefinite award with high rate personal care and high rate mobility. But when everything switched to PIP, I was given standard care and enhanced mobility. And I’ve been awarded that even since.
I am so worried about this audit.
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