Benefits and Work is receiving numerous emails and comments from claimants whose PIP payment has failed to go into their bank account today.
“I woke this morning my money did go in my bank 1st time ever since 2016 , I am trying to call them since 9 am machine comes on as I think I will go through to someone it just cuts off ridiculous.”
“Trying to call due to missing a payment and I get through to the options, once selected I get cut off or a dial tone. I've attempted about 8 times currently.”
“My payment never went into my bank. Tried a number of times without success. After several attempts a auto message stated that "some claimants (which probably means thousands)have not received their payments today and they are investigating". Hope they sort it out soon.”
It appears that there has been some sort of software issue and it is unlikely at this stage that phoning the PIP enquiry line is going to make any difference.
We’ll post updates on this page when we hear anything more and, if anyone whose payment didn’t go in as expected does subsequently receive it, please post a comment below.
UPDATE TUESDAY 6 DECEMBER
Still no official announcement from the DWP about what has gone wrong and whether the problem has now been fixed. But we are hearing from people whose payments have now been made, so it's probably worth phoning the PIP enquiry line if yours hasn't - assuming you can ever get through.
