Agoraphobia and claiming pip

Just applied for pa4 so will get an idea of how assessment went.

Received the assessment report today some good and some bad, seems like my sister has been awarded 8 points for care and 4 for mobility which means standard care but the bad news is it is only for 2 years. It was so traumatic for her and the assessor acknowledges this but her reasoning is that she doesn't take medication and if she did she could get better. She is 66 was diagnosed 48 years ago and has never been able to attend doctors let alone discuss anything with them so how is she miraculously going to be able to in next year.

Can you appeal the amount of time an award is.

Could you tell me if I appeal will the award be put on hold until outcome or will it be paid at the rate awarded. Also if you do a paper appeal will they let you know if you are risking losing what you have like they do in an oral appeal.

Hi I just wanted to get your thoughts on the following

My sister has been given 8 points according to pa4 and I have no problem with what the assessor has written. I feel that she has given a largely accurate account of what was discussed at my sisters f2f and has accurately written any observations.

The problem I have is how those observations and information has been translated to descriptors.

She was given points with cooking a meal, washing, dressing and engaging with people 2 points for each.

I am confused about two of them
1. Preparing food scored 1c
Assessor writes
"She confirmed she can warm food up in microwave. She will use the microwave to heat what her sister makes for her ."
Is warming up food evidence that she can cook using a microwave.

The other descriptor I have a problem with is

Engaging with people

The assessor write she was observed to have difficulty expressing herself and understanding verbal communication due to anxiety. Information was relayed via her sister. She was able to answer only very minimal questions and her sister had to elaborate in all areas.

"She did not display appropriate interaction during the assessment, eye contact was very poor. She sat on the sofa throughout assessment hands by her side looking straight forward. She looked at her sister for most of the questions."

How did this translate into needs prompting to be able to engage with someone. At no point did I prompt her I had to answer for her surely that translates into at least needing social support.

I am having difficulty knowing what to do I don't want to risk the award if I am misunderstanding descriptors. My concerns are that she has very little medical evidence to back up her claim as she has never been able to attend doctor. So should I be grateful she has been awarded anything.

Medication for her agoraphobia? Is there any? My mum is on DLA and has had agoraphobia for all my life and she's not been given any medication for it. She's oficially diagnosed.